Web Hosts’ Response Time :: How much effective?

In the past few months, I have tested 2/3 hosting companies. I have found that they were promised about quick response of their tickets. Most of them guaranteed the response time is below 60 minutes.

Interesting?

Yes, really interesting as I found that they keep their words by some technique. Suppose that, I have sent a ticket for a simple technical issue. Usually all provider sends ticket opening confirmation. So, I dont count it as a reply as it is automated. Within 2 – 5 mins I get a response from someone of their respective department something like: Continue reading →