Are we signing on blank paper with Dutch Bangla Bank Ltd. (DBBL)?

Today I tried to open a Term Deposit with Dutch Bangla Bank Ltd. (DBBL) using their internet banking interface. In a previous post, I have told how inconveniences occurred while getting my Internet Banking account activated. Anyway, to discuss about the point, I have logged into the internet banking system using my ID and Password. After clicking the link ‘Open Deposit‘ from ‘Term Deposits‘ section, I have seen a form to select deposit type and other info. I have entered the required fields. Finally I click ‘Open Deposit’ link/button to submit the request. But it showed me an alert that I must agree with ‘the terms and conditions.

Ok thats usual. I missed that part during filling up. So now clicked the link to read the terms and conditions. But waiting a while, I have awarded a blank page. I thought my connection problem. So closed the window and click the link again. I have tried 3-4 times. But I was getting fully blank page. While all other websites were coming smoothly. I have even tried after a while. But same problem. Continue reading →

DBBL – Crap customer service

Dutch Bangla Bank Ltd (DBBL) has already made a sensation among the customers specially the young customers by providing ATM card easily and their rapid expansion of their ATM network. People are easily attracted as they don’t have to carry anymore. They can withdraw the funds in divisional cities and in anywhere in Dhaka. In Dhaka it has more than 100 ATM booths while the total ATMs in country of other bank’s will not equal to 100.

I am one of the beginning customer of Dutch Bangla Bank’s Rajshahi Branch. The manager and the second officer of this branch are great. They are very cordial and helpful. But the remaining staffs are crap. They don’t know even how to talk formally with customers. Continue reading →